Shipping policy

Shipping Policy

Order Processing All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day. Shipping Rates & Delivery Times Shipping costs are calculated at checkout based on your location and selected shipping method.

 Estimated delivery times:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days
Priority Shipping: 1–3 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control. Tracking Information Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear. Lost, Stolen, or Damaged Packages We are not responsible for packages marked as delivered by the shipping carrier. If your package is lost, stolen, or arrives damaged, please contact us within 7 days of delivery so we can assist with filing a claim when applicable.

Incorrect Shipping Information

 Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect address may be subject to additional shipping charges.

Pre-Orders & Custom Items

Pre-order, custom, or made-to-order items may require additional processing time. Estimated completion times will be listed on the product page.

Questions? If you have any questions regarding shipping, please contact us at:

Email: admin@darkhollowgames.com

Store Name: Dark Hollow Games